Return Policy

Vale Miami

Return Policy

We want you to love every item you purchase from Vale Miami. If you're not fully satisfied, you may return eligible items within 30 days of delivery, provided the following conditions are met:

✅ Return Conditions

  • The item must be unused and unworn.

  • All original packaging, tags, and accessories must be intact and in resellable condition.

  • The product may show only minimal handling. Items damaged due to careless handling cannot be accepted.

❌ Non-Returnable Items

Certain items are excluded from return due to hygiene or customization:

  • Undergarments, bras, tights, and cosmetics

  • Custom-made or personalized items

  • Items that are inherently non-returnable due to their nature

Defective or damaged items must be reported immediately upon receipt with supporting photos.

Return Process

To start your return, please follow these steps:

  1. Email our support team at support@valemiami.com

  2. Include the following in your message:

    • Your order number

    • The reason for your return or exchange

    • A photo of the item (if it is damaged or incorrect)

    • Your full name and shipping address

Once we receive your request, our customer service team will review it within 7 business days. If the return is approved, you’ll receive detailed return instructions via email, including the proper return address.

Important:
All returns must be sent to our central warehouse in Asia. The customer is responsible for all return shipping costs. Do not return items to the sender's address, as we cannot process returns received at that location.

We reserve the right to deny returns that do not meet the above criteria.

Cancellation Policy

We understand that mistakes happen! You may cancel your order within 1 hour of placing it. After this time, orders are automatically processed and sent to our warehouse for fulfillment — and can no longer be canceled or modified.

If the cancellation window has passed, you are welcome to return the items once received, as outlined above.

Need Help?

If you have questions or concerns about your return or cancellation, our support team is here to assist you:
📧 support@valemiami.com